She is standing tall waiting in line to get her ice-mocha-late, moving her carry-on bag, fill to top and her extra-large hand bag. The line is long and the lady who has the turn to make the order is taking her time. She does not speak the language and with body language is trying to ask for a regular coffee, lady this is Starbucks, we don’t do large we do Grande, and there is not such a thing as regular coffee, pick your flavor, the young man in charge of the register explain